Limitation of Liability

“To the fullest extent permitted by law, Go PK Resources shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to our services, even if advised of the possibility of such damages.”

Indemnification

“Clients agree to defend, indemnify, and hold harmless Go PK Resources from and against any and all claims, damages, losses, or liabilities arising from or related to Client’s use of our services, including any content or data provided by the Client.”

Confidentiality

“Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the provision of services, and not to share such information with any third party without explicit written consent.”

Modification of Terms

“Go PK Resources reserves the right to modify these Terms at any time. Updated terms will be posted on our website, and continued use of our services after any amendments constitutes acceptance of the revised Terms.”

General Billing Terms for Go PK Resources

These terms and conditions (“Terms”) govern the provision of IT Outsourcing and Remote Staffing services (“Services”) by Go PK Resources (“Go PK”) to its clients (“Client”).

The specific Services to be provided shall be outlined in a separate Statement of Work (“SOW”) or contract agreed upon by both parties. All fees for Services shall be as agreed upon in the SOW or contract, which may include:

• Hourly Rates: For specific tasks or projects, billed based on the number of hours worked.
• Monthly Retainers: For ongoing support or dedicated resources, billed on a recurring monthly basis.
• Project-Based Fees: For fixed-price projects with pre-defined deliverables, billed upon project completion.
• Other Fee Structures: As mutually agreed upon by Go PK and the Client.

All fees are exclusive of applicable taxes, unless otherwise specified.

• Go PK Resources will issue the invoices as agreed in the agreement.
• Invoices shall be payable within 5 days of the invoice date. You can use the following methods to pay the invoices:
  • a. Bank Transfers
  • b. Credit/Debit Cards
  • c. Online Payment Gateways
• Monthly, quarterly, or project-based billing is available based on the service agreement.
• All fees are quoted and payable in PKR for Pakistani clients unless otherwise specified in the SOW or contract.
• Custom billing schedules can be arranged for long-term contracts.
• Late payments may be subject to a finance charge of up to 5% of the due payment.
• Reimbursable expenses, such as travel costs, software licenses, and hardware expenses, will be documented and invoiced separately with supporting documentation.
• All service fees are exclusive of applicable taxes unless stated otherwise.
• Additional charges may apply for urgent requests or scope changes.
• Any billing disputes must be reported within 10 business days of the invoice date.
• Disputes will be reviewed, and resolutions will be provided within 15 business days.
• All payment and client information are kept confidential and protected according to industry standards powered by our payment merchant(s).

Go PK Resources Refund Policy

At Go PK Resources, we are committed to providing high-quality IT outsourcing solutions to cater to your business needs. Our refund policy ensures transparency and fairness in our engagements.

This policy applies to all customers who have purchased our services through our website or other authorized platforms.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Service Not Delivered: If the agreed-upon service was not delivered due to an error on our part.
• Subscription Cancellation: For prepaid subscription plans, cancellations made in accordance with your agreement’s terms may still be subject to charges for services rendered up until the cancellation request.

2. Non-Refundable Services

Refunds will not be issued for the following:

• If the service has already been rendered and delivered per the agreed scope.
• If the issue arises due to inaccurate, incomplete, or misleading information provided by the customer.
• Refund requests will not be accepted if services are not canceled within the agreed-upon timeframes.
• No refunds will be issued if the customer has violated or misused the Terms of Service or the platform.

3. Refund Request Process

To request a refund, customers must:

• a. Submit a request by contacting our support team at success@gopkresources.com
• b. Provide a detailed explanation of the reason for the refund request, along with any relevant documentation.
• c. Allow up to 5 working business days for us to review the request.

4. Prorated Refunds

In cases where a service has been partially used, we may issue a prorated refund based on the remaining duration of the service. This refund will reflect the unused portion of the service.

5. Refund Method & Processing Time

• Approved refunds will be processed via the original payment method within 14 business days.
• Clients will receive a confirmation email once the refund has been initiated.

6. Policy Updates

Go PK Resources reserves the right to update this refund policy at any time. Clients will be notified of any changes via our website.

For any refund-related queries, please contact us at support@gopkresources.com.

Disclaimer:

This FAQ is provided for informational purposes only and does not form any part of our Terms and Conditions or service agreement. Please refer to our formal contracts and policies for legally binding information.